SEAVIEW GLAMPING CLUB —
MEMBERSHIP TERMS & CONDITIONS
1. Membership Eligibility & Validity
* 1.1 Validity Period: All memberships (Explorer Glamping Club, Adventure Glamping Club, and Reseller Glamper) are valid for exactly one (1) year (365 days) from the official date of purchase and payment confirmation.
* 1.2 Non-Refundable: Membership registration fees are strictly non-refundable and non-exchangeable for cash once purchased.
* 1.3 Personal vs. Commercial Use:
* Explorer and Adventure memberships are non-transferable and intended strictly for personal/recreational use by the registered primary account holder.
* Reseller Glamper memberships permit third-party assignments/bookings subject to the reseller protocols set out in Section 4.
2. Complimentary Seaview Tent Allocation & Daily Booking Rules
* 2.1 Entitlement Definition: Each "Free Seaview Glamping Tent" entitlement corresponds to one (1) tent for a one (1) night stay based on standard base occupancy (typically 2 adults per tent, additional is Rm60 per pax/net).
* Explorer Tier: 4 complimentary tent-nights per year.
* Adventure Tier: 9 complimentary tent-nights per year.
* Reseller Tier: 18 complimentary tent-nights per year.
* 2.2 Daily Booking Limit (1 Tent Per Day Rule):
* To ensure fair access and inventory availability for all members and retail guests, members may book a maximum of one (1) complimentary tent per stay date.
* Members cannot redeem multiple free tents on the exact same date (e.g., an Explorer member cannot book 3 tents on a single Saturday night). Free tent entitlements are designed to be enjoyed across separate calendar dates or consecutive nights as a multi-night stay.
* Exception for Resellers: Reseller members wishing to book more than one tent on the same date are allowed to a maximum of 2 tents.per day.
* 2.3 Consecutive Night Usage: Members may combine single daily entitlements for consecutive-night stays (e.g., booking 2 or 3 consecutive nights for 1 tent), subject to date availability.
* 2.4 Expiration: All unused complimentary tent-night allocations expire at the end of the 1-year membership cycle and cannot be rolled over to subsequent years or refunded.
3. VIP Tent Upgrade Policy
* 3.1 Subject to Availability: The "Free Upgrade to VIP Tent" benefit is subject to VIP tent availability upon confirmation.
* 3.2 Allocation & Priority:
* Upgrades are granted on a first-come, first-served reservation basis.
* During super-peak dates (such as major Malaysian public holidays, eve of public holidays, and festive peak seasons), VIP tent inventory is capped at a dedicated member allocation pool.
* 3.3 Upgrade Timing: Upgrade requests must be submitted at the time of reservation. The resort will confirm upgrade status within 48 to 72 hours of arrival, or immediately upon booking if available in the direct booking system.
4. Reseller Glamper Tier Specifics
* 4.1 Resale Authorization: Reseller members are authorized to resell or transfer their 15 complimentary tent allocations to third-party guests.
* 4.2 Guest Registration: The Reseller account holder must submit the actual arriving guest’s full name, contact number, and IC/passport details via the official booking channel at least 48 hours prior to check-in.
* 4.3 Accountability: The primary Reseller account holder remains responsible for ensuring their assigned guests adhere to resort guidelines and property rules.
5. Free Campfire & Additional Inclusions
* 5.1 Campfire Inclusions: Each redeemed complimentary stay includes one (1) complimentary campfire session/setup per stay.
* 5.2 Weather Dependent: Campfire activities are strictly subject to local beach weather conditions and wind safety protocols. If a campfire must be cancelled due to rain, strong coastal winds, or safety directives, it may be rescheduled during the same stay or substituted with an on-site dining/beverage credit at the resort’s discretion.
6. Discount on Additional Bookings
* 6.1 Applied Rates: Membership discounts (15% for Explorer, 20% for Adventure, 25% for Reseller) apply to the best available published standard room rate for direct bookings.
* 6.2 Exclusions: Discounts cannot be combined with flash sales, third-party travel agent packages (e.g., Agoda, Booking.com), corporate event pricing, or special festive banquet packages unless explicitly stated.
* 6.3 Direct Booking Channel: Discounts and member benefits are redeemable exclusively through the resort’s official direct booking platform, WhatsApp concierge, or official reservation desk.
7. Booking Modifications, Cancellations & No-Shows
* 7.1 Advance Notice: Free tent redemptions must be booked at least 7 days in advance for regular dates, and at least 14 days in advance for weekends or peak dates.
* 7.2 Rescheduling & Cancellation:
* Modifications made more than 7 days prior to check-in: The complimentary tent entitlement will be credited back to the member’s balance.
* Cancellations made within 7 days of check-in: The entitlement will be forfeited.
* 7.3 No-Show Policy: If a member fails to arrive on the confirmed date without prior written notice, the allocated complimentary tent night and any associated upgrade will be forfeited in full.
8. General Resort Policies
* All members and their accompanying guests must abide by the standard check-in/check-out timings, environmental beach protection rules, quiet hours (11:00 PM – 7:00 AM), and tent safety policies.
* Max occupancy is 4 pax per tent.
* The resort management reserves the right to amend these Terms and Conditions with reasonable prior notice given to active members.